This is “Additional Resources”, section 17.5 from the book Communication for Business Success (Canadian Edition) (v. 1.0). For details on it (including licensing), click here.
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“Good Ways to Deliver Bad News” by Curtis Sittenfeld from Fast Company. http://www.fastcompany.com/magazine/23/buckman.html
“How to Deliver Bad News to a Group” by Kevin Daley, a Harvard Business article. http://blogs.harvardbusiness.org/cs/2009/10/how_to_deliver_bad_news_to_a_g.html
“How to Deliver Bad News” from SmallBiz.com. http://www.smsmallbiz.com/bestpractices/How_to_Deliver_Bad_News.html
Development by Design offers an article on how to elicit feedback. http://www.development-by-design.com/article_Tips.htm
“Top 7 Ways To Elicit Constructive Web site Feedback” by Adam Senour. http://top7business.com/?id=555
Visit this Northern Illinois University site for a guide to preparing a generic crisis communication plan and adapting it to your needs. http://www3.niu.edu/newsplace/crisis.html
University Affairs examines the 2006 tragedy at Dawson College in Montreal, discussing how new techologies impact crisis communication and offering top tips for crisis communication. http://www.universityaffairs.ca/crisis-communications-20.aspx
See Health Canada's Crisis/Emergency Communications Guidelines at this site. http://www.phac-aspc.gc.ca/sars-sras/cecg-ctcu/hc-cecg.pdf
Western Organization of Research Councils presents “How to Hold a Press Conference.” http://www.npaction.org/resources/WORC/pressconf12.pdf
“How to Hold a Press Conference” by Kori Rodley Irons. Press conferences aren’t just for the rich and famous. http://www.associatedcontent.com/article/60465/how_to_hold_a_press_conference.html