This is “Appendix A: OCC Survey Instrument”, appendix 1 from the book Beginning Organizational Change (v. 1.0). For details on it (including licensing), click here.

For more information on the source of this book, or why it is available for free, please see the project's home page. You can browse or download additional books there. To download a .zip file containing this book to use offline, simply click here.

Has this book helped you? Consider passing it on:
Help Creative Commons
Creative Commons supports free culture from music to education. Their licenses helped make this book available to you.
Help a Public School
DonorsChoose.org helps people like you help teachers fund their classroom projects, from art supplies to books to calculators.

Chapter 12 Appendix A: OCC Survey Instrument

Item # Question Almost never Sometimes Always
Do the unit leader(s)
01 protect the core values while encouraging change? 1 2 3 4 5 6 7 8 9 10
02 consistently articulate an inspiring vision of the future? 1 2 3 4 5 6 7 8 9 10
03 show courage in their support of change initiatives? 1 2 3 4 5 6 7 8 9 10
04 demonstrate humility while fiercely pursuing the vision? 1 2 3 4 5 6 7 8 9 10
Do we have an organizational culture that
05 values innovation and change? 1 2 3 4 5 6 7 8 9 10
06 attracts and retains creative people? 1 2 3 4 5 6 7 8 9 10
07 provides resources to experiment with new ideas? 1 2 3 4 5 6 7 8 9 10
08 allows people to take risks and occasionally fail? 1 2 3 4 5 6 7 8 9 10
Does information flow effectively
09 from executives to workers? 1 2 3 4 5 6 7 8 9 10
10 in a timely fashion? 1 2 3 4 5 6 7 8 9 10
11 across organizational units? 1 2 3 4 5 6 7 8 9 10
12 from customers to the business unit? 1 2 3 4 5 6 7 8 9 10
Do middle managers in this organizational unit
13 effectively link top executives with frontline employees? 1 2 3 4 5 6 7 8 9 10
14 show commitment to the organization’s well-being? 1 2 3 4 5 6 7 8 9 10
15 balance change initiatives while getting work done? 1 2 3 4 5 6 7 8 9 10
16 voice dissent constructively? 1 2 3 4 5 6 7 8 9 10
Do frontline employees
17 open themselves to consider change proposals? 1 2 3 4 5 6 7 8 9 10
18 have opportunities to voice their concerns about change? 1 2 3 4 5 6 7 8 9 10
19 generally know how change will help the business unit? 1 2 3 4 5 6 7 8 9 10
20 generally view top management as trustworthy? 1 2 3 4 5 6 7 8 9 10
Do employees throughout the organizational unit
21 experience consequences for outcomes of their actions? 1 2 3 4 5 6 7 8 9 10
22 meet deadlines and honor resource commitments? 1 2 3 4 5 6 7 8 9 10
23 accept responsibility for getting work done? 1 2 3 4 5 6 7 8 9 10
24 have clear roles for who has to do what? 1 2 3 4 5 6 7 8 9 10
Do change champions recognize the
25 interdependent systems implications of change? 1 2 3 4 5 6 7 8 9 10
26 importance of institutionalizing change? 1 2 3 4 5 6 7 8 9 10
27 need to realign incentives with desired changes? 1 2 3 4 5 6 7 8 9 10
28 value of addressing causes rather than symptoms? 1 2 3 4 5 6 7 8 9 10
Do we have change champion(s) who
29 command the respect of the members in the unit? 1 2 3 4 5 6 7 8 9 10
30 possess good interpersonal skills? 1 2 3 4 5 6 7 8 9 10
31 are willing and able to challenge the status quo? 1 2 3 4 5 6 7 8 9 10
32 have the will and creativity to bring about change? 1 2 3 4 5 6 7 8 9 10