This is “Additional Resources”, section 17.5 from the book Communication for Business Success (v. 1.0). For details on it (including licensing), click here.

For more information on the source of this book, or why it is available for free, please see the project's home page. You can browse or download additional books there. To download a .zip file containing this book to use offline, simply click here.

Has this book helped you? Consider passing it on:
Creative Commons supports free culture from music to education. Their licenses helped make this book available to you. helps people like you help teachers fund their classroom projects, from art supplies to books to calculators.

17.5 Additional Resources

“Good Ways to Deliver Bad News” by Curtis Sittenfeld from Fast Company.

“How to Deliver Bad News to a Group” by Kevin Daley, a Harvard Business article.

“How to Deliver Bad News” from

Development by Design offers an article on how to elicit feedback.

“Top 7 Ways To Elicit Constructive Web site Feedback” by Adam Senour.

Visit this Northern Illinois University site for a guide to preparing a generic crisis communication plan and adapting it to your needs.

To see an actual crisis communication plan, visit this North Carolina State University Web site.

See the Crisis Communication Plan of Meredith College at this site.

Western Organization of Research Councils presents “How to Hold a Press Conference.”

“How to Hold a Press Conference” by Kori Rodley Irons. Press conferences aren’t just for the rich and famous.