This is “Understanding People at Work: Individual Differences and Perception”, chapter 3 from the book An Introduction to Organizational Behavior (v. 1.1). For details on it (including licensing), click here.
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After reading this chapter, you should be able to do the following:
Individuals bring a number of differences to work, such as unique personalities, values, emotions, and moods. When new employees enter organizations, their stable or transient characteristics affect how they behave and perform. Moreover, companies hire people with the expectation that those individuals have certain skills, abilities, personalities, and values. Therefore, it is important to understand individual characteristics that matter for employee behaviors at work.