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In this chapter we have explored problem-solving in groups. We have identified steps which groups can use to attack and solve problems, as well as several methods of reaching decisions. We have considered the nature of group creativity and reviewed how brainstorming may contribute to creative problem-solving and decision-making. Finally, we have identified methods which can be used to facilitate the problem-solving and decision-making behavior or task-oriented groups. Following systematic, sequential processes can help groups communicate in ways which resolve problems and lead to appropriate decisions.
http://www.deepfun.com/coliberation/: Bernard “Bernie” De Koven’s blog. A source of provocative ideas on why and how to indulge in creative fun as part of a group.
http://bit.ly/PV635method: A YouTube video describing the “6-3-5 method,” which offers an alternative to traditional brainstorming that attempts to draw and expand upon more ideas from a group of six people.
http://bit.ly/URuMVG: An article in the Minnesota Daily describing how groups of students, faculty members, and community leaders envisioned problems facing higher education and developed pragmatic proposals for solving them.
http://www.co-intelligence.org/I-decisionmakingwithout.html (“How to Make a Decision Without Making a Decision”): An article describing how guided “non-decision-making” can be used by groups to discover what the author refers to as “big obvious truths.”
http://www.tobe.net/: The website of Dynamic Facilitation Associates, a non-profit organization dedicated to teaching groups how to create choices through intentional facilitation. One of the site’s pages, http://www.co-intelligence.org/dynamicfacilitationGT.html, describes “Co-Counseling” and compassionate communication as further facilitation tools.