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In this chapter we have dealt with managing conflict. We have defined conflict and identified dangers which can arise from it. We have leadership approaches to conflict and reviewed the nature of conflict in the work environment. We have also explored effective conflict management strategies and explained how to develop and when to use a crisis communication plan. Conflict is a perennial and nature part of group communication which can be managed effectively if we understand the important concepts and skills shared in this chapter.
A Literary Zone article describes the literary devices of internal monologue and stream of consciousness.
For another twist on the meaning of “stream of consciousness,” visit this blog from the retail merchant Gaiam.
Read an informative article on self-concept and self-esteem.
PsyBlog offers an informative article on self-disclosure. Don’t miss the reader comment fields at the end!
The job search site Monster offers a menu of articles about employment interviews.
About.com offers an informative article about different types of job interviews.
The Boston Globe’s Boston.com site offers tips on handling conflict in the workplace from management consultant Sue Lankton-Rivas.
An article by M. Afzalur Rahim which describes in detail the challenges posed by organizational conflict and offers approaches for managing it.