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Beginning Human Relations

Table of Contents

• About the Author

• Acknowledgments

• Dedication

• Preface

• Chapter 1: What Is Human Relations?

  • Chapter Introduction
  • Why Study Human Relations?
  • Human Relations: Personality and Attitude Effects
  • Human Relations: Perception’s Effect
  • Human Relations: Self-Esteem and Self-Confidence Effects
  • Summary and Exercise

• Chapter 2: Achieve Personal Success

  • Chapter Introduction
  • Emotional Intelligence
  • Goal Setting
  • Continuous Learning
  • Chapter Summary and Case

• Chapter 3: Manage Your Stress

  • Chapter Introduction
  • Types of Stress
  • Symptoms of Stress
  • Sources of Stress
  • Reducing Stress
  • Chapter Summary and Case

• Chapter 4: Communicate Effectively

  • Verbal and Written Communication Strategies
  • Principles of Nonverbal Communication
  • Nonverbal Communication Strategies
  • Public Speaking Strategies
  • Chapter Summary and Case

• Chapter 5: Be Ethical at Work

  • Chapter Introduction
  • An Ethics Framework
  • Making Ethical Decisions
  • Social Responsibility
  • Chapter Summary and Case

• Chapter 6: Understand Your Motivations

  • Chapter Introduction
  • Human Motivation at Work
  • Strategies Used to Increase Motivation
  • Chapter Summary and Case

• Chapter 7: Work Effectively in Groups

  • What Is a Group?
  • Group Life Cycles and Member Roles
  • Effective Group Meetings
  • Chapter Summary and Case

• Chapter 8: Make Good Decisions

  • Understanding Decision Making
  • Faulty Decision Making
  • Decision Making in Groups
  • Chapter Summary and Case

• Chapter 9: Handle Conflict and Negotiation

  • Understanding Conflict
  • Causes and Outcomes of Conflict
  • Conflict Management
  • Negotiations
  • Ethical and Cross-Cultural Negotiations
  • Chapter Summary and Case

• Chapter 10: Manage Diversity at Work

  • Chapter Introduction
  • Diversity and Multiculturalism
  • Multiculturalism and the Law
  • Chapter Summary and Case

• Chapter 11: Work with Labor Unions

  • Chapter Introduction
  • The Nature of Unions
  • Collective Bargaining
  • Grievance Process
  • Chapter Summary and Case

• Chapter 12: Be a Leader

  • Chapter Introduction
  • Management Styles
  • Leadership versus Management
  • Chapter Summary and Case

• Chapter 13: Manage Your Career

  • Chapter Introduction
  • Career Growth: Power Positioning and Power Sources
  • Career Growth: Behaviors and Change
  • Career Growth: Impression Management
  • Career Growth: Personality and Strategies
  • Chapter Summary and Case